E-commerce
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Deep DiveDoes the gig economy have a future in grocery stores?
On-demand labor is now an integral part of e-commerce and promises to fill stocking, merchandising and other jobs, but high turnover and a changing industry could check its lofty ambitions.
By Jeff Wells • Nov. 07, 2019 -
Costco and Instacart pilot prescription delivery
The test will take place in California and Washington, and will offer free delivery with a purchase of $35 or more for customers who are members of either company.
By Jessica Dumont • Nov. 07, 2019 -
Kroger doubles down on Restock
Executives say the wide-ranging strategy is starting to pay off and admitted it initially "asked stores to do too much" — but not everyone is sold on the strategy.
By Jeff Wells • Nov. 06, 2019 -
SponsoredNRF2020: Current, correct and complete - breaking boundaries in pricing
With constant innovation and growth in the industry, many believe that traditional brick and mortar stores are going to fall short. But, physical stores have untapped potential that can bring them success in this ever-changing market.
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Giant promotes Direct e-commerce service in new ads
The humorous TV spots feature store employees delivering grocery orders to distracted shoppers' waiting cars.
By Jeff Wells • Nov. 05, 2019 -
Instacart gig workers begin 3-day protest over tipping policy
The company's contractors are calling for the default tip to be set to 10% instead of 5%, according to a blog post.
By Jessica Dumont • Nov. 04, 2019 -
ShopRite pilots meal planning solution
Customers in Connecticut can browse and buy recipe ingredients, get step-by-step instructions and preview the cost of each meal.
By Krishna Thakker • Nov. 04, 2019 -
Pure Market launches food grading and e-commerce site
The Denver-based company tests for more than 400 attributes, gives an A to F grade to products and sells some that receive a B- rating or higher.
By Jennifer Sweeney • Nov. 01, 2019 -
Smart & Final launches separate platforms for business, household consumers
Each option will offer a more personalized experience for the customer set as part of a broader website redesign.
By Lauren Stine • Oct. 31, 2019 -
Walmart toasts to alcohol pickup at 2,000 stores
The retailer will offer beer and wine through store pickup in 29 states, and will also begin alcohol delivery from 200 stores in California and Florida.
By Jessica Dumont • Oct. 31, 2019 -
H-E-B, Whole Foods have fastest pickup times, study says
Mobile commerce platform Rakuten Ready used secret shoppers to evaluate pickup services at 25 retailers, including eight grocers.
By Lauren Stine • Oct. 30, 2019 -
Deep DiveWalmart's last mile around the world
From tricycles to drones, the retailer is casting a wide net to find out how shoppers want to receive their goods.
By Emma Cosgrove • Oct. 29, 2019 -
Amazon unveils free grocery delivery
Just in time for the all-important holiday season, the e-tailer is waiving Amazon Fresh's $14.99 monthly fee for Prime members and offering free two-hour service.
By Jessica Dumont • Oct. 29, 2019 -
Deep DiveFrom BJ's to ButcherBox: A retired retailer finds new life in the startup world
Mike Billings thought he was done after 25 years running BJ’s meat and seafood department. Then he got an offer to help build a new operation from the ground up.
By Jeff Wells • Oct. 29, 2019 -
OpinionClick-and-collect is king, and grocery stores must shift their back-of-house operations
Grocers also need to enhance transportation flow and transform the retail experience for shoppers, writes Kathy Craft of architecture firm Nelson.
By Kathy Craft • Oct. 28, 2019 -
Deep Dive'Change is coming': An inside look at Hy-Vee's new store formats
Over the past two years, the Iowa-based grocery chain has rolled out three formats that seek to win customers over as exceedingly relevant and convenient places to shop.
By Christopher Doering • Oct. 24, 2019 -
Sam's Club tests retail space at e-commerce fulfillment center
The former store, now an online warehouse, opened a small outlet last week that features 2,000 popular items and Scan & Go checkout.
By Jessica Dumont , Jeff Wells • Oct. 24, 2019 -
Fabric raises $110M to fuel micro-fulfillment
The newly rebranded firm plans to accelerate its U.S. growth and announce up to four grocery chain partners next year.
By Jeff Wells • Oct. 23, 2019 -
Peapod pairs up with kids meal maker Nurture Life
The exclusive partnership will give parents the ability to purchase ready-to-eat meals individually for their babies, toddlers and kids.
By Krishna Thakker • Oct. 17, 2019 -
Giant rebrands its delivery service
Giant Delivers, which previously operated as Peapod by Giant, promises a more cohesive customer experience and expanded product assortment.
By Jessica Dumont • Oct. 15, 2019 -
Uber to acquire international grocery delivery startup
The ride-sharing service's deal for a majority stake in Chile-based Cornershop is expected to close in early 2020, following regulatory approval.
By Krishna Thakker • Oct. 14, 2019 -
FreshDirect looking to sell, according to report
The New York City-based online grocer's move to its new facility in the Bronx has taken a toll on its business, sources told the New York Post.
By Krishna Thakker • Oct. 14, 2019 -
Mercato introduces delivery membership program
The e-commerce platform will offer two membership types based on users' desired delivery radius, each with free, unlimited same-day delivery.
By Lauren Stine • Oct. 14, 2019 -
Kroger's Ocado strategy is misguided, firm says
Jefferies analysts said each Ocado shed could take about four years to turn a profit and return limited market share gains.
By Jessica Dumont • Oct. 11, 2019 -
ColumnPardon the Disruption: Why grocers need better e-commerce platforms
They’ve set the foundation for an omnichannel future. Now they have to focus on improving the user experience.
By Jeff Wells • Oct. 11, 2019
