E-commerce

Instacart updates benefits and policies as workers threaten strike

A group representing company gig workers say they will refuse orders until the service provider gives them hazard pay, safety gear, extended paid leave and a 10% default tip.

By Krishna Thakker • March 30, 2020

Nearly one third of U.S. households shopped for groceries online in the past month, report says

Large numbers of elderly shoppers have adopted e-commerce and 30% of those who haven't shopped online yet plan to do so if the coronavirus pandemic continues to worsen, according to the survey from Brick Meets Click and ShopperKit.

By Krishna Thakker • March 27, 2020

DoorDash waives delivery fees across more than 2,000 grocers

DoorDash and partners including Hy-Vee, Mercato and Rosie will offer free delivery promotions for customers aged 60 and over through May 7.

By Jessica Dumont • March 27, 2020

Kroger converts store to pickup-only service

The company says it's piloting the Cincinnati-area supermarket's switch as it sees growing demand for click-and-collect and "alternative ways to shop for groceries."

By Jeff Wells • March 26, 2020

H-E-B launches dedicated delivery service for seniors

While other retailers are offering dedicated store hours, the Texas grocer has launched a new phone-in program that gets orders to customers 60 and over within hours.

By Krishna Thakker • March 24, 2020

Instacart plans to hire 300,000 additional shoppers

The delivery service said the move will double the number of gig workers on its platform over the next three months to meet ongoing demand during the COVID-19 pandemic. 

By Jessica Dumont • March 23, 2020

Amazon reportedly bidding on 4 Fairway Market locations

Bidding for the bankrupt grocer's New York and New Jersey stores began Monday and has already drawn bids from several food retailers.

By Sam Silverstein • March 20, 2020

Shipt seeks to onboard thousands of gig workers in key markets

The company needs more people to pick, pack and deliver orders in places like New York City, Detroit and Atlanta amid an explosion in online grocery demand. 

By Jeff Wells • March 20, 2020

Blue Apron stock soars amid pandemic

The struggling meal kit company could be poised for a revival as coronavirus sweeps the nation and consumers look for alternatives to restaurant and grocery delivery.

By Jessica Dumont • March 19, 2020

'We're putting out fires': Companies adjust to online grocery surge

Retailers are adding servers, hiring fulfillment workers and trying to better sync inventory with their online platforms.

By Jeff Wells • March 19, 2020

Grocers scramble to hire thousands amid outbreak

Regional and national grocery chains across the U.S. are racing to fill immediate roles as they try to keep up with panicked shoppers both in-store and online.  

By Jessica Dumont • March 17, 2020

Grocery apps see record downloads as shoppers move online

A new study finds a sharp increase in shoppers turning to services like Instacart, Shipt and Walmart Grocery as they stock up on everyday essentials.

By Tatiana Walk-Morris • March 17, 2020

Publix changes course with new loyalty program

Club Publix offers exclusive member perks, personalized content, early sale notifications and the ability to scan the Publix app to pay and receive e-receipts.

By Jessica Dumont • March 13, 2020

Surging demand overloads online grocers

Peapod's site and mobile app were intermittently available Thursday and Friday., and FreshDirect delivery slots have filled up as coronavirus anxiety grows.  

By Sam Silverstein • March 13, 2020

Giant rolls out 'flexible' rewards program

The updated platform combines grocery, fuel and special rewards points as the grocer seeks to deepen ties with its shoppers.

By Jessica Dumont • March 10, 2020

Hy-Vee brings online order fulfillment back to stores

The grocer will shut down its four Aisles Online fulfillment centers the week of March 23, according to a company spokesperson.

By Jessica Dumont • March 09, 2020

Instacart launches doorstep delivery service

The company had been testing the feature for months and decided to roll it out nationwide after demand shot up over the past week.

By Jeff Wells • March 06, 2020

Online grocery shopping spikes on coronavirus fears

Amazon Fresh and Prime Now have experienced significant delays, while Instacart’s sales growth rate has increased tenfold over the past three days.

By Jeff Wells • March 03, 2020

DoorDash expands its online grocery footprint

E-commerce company Rosie has tapped the on-demand platform to add delivery capabilities for its independent retail partners.

By Jessica Dumont • March 02, 2020

Column

Pardon the Disruption: From Go Grocery to micro-fulfillment, Amazon is flexing its muscles in food retail

Grocery retailers are getting a clearer look at the ecosystem the company is building to attack the $800 billion industry. Will it work?

By Jeff Wells • Feb. 28, 2020

Walmart confirms creation of Walmart+

The membership program will be a reboot of the retailer's Delivery Unlimited grocery program as the company looks to compete with Amazon Prime for shoppers.

By Jessica Dumont • Feb. 28, 2020

Shipt launches perks program for businesses

Through Shipt 4 Work, participating companies can offer free grocery delivery as an added benefit for their employees.

By Jessica Dumont , Thai Phi Le • Feb. 26, 2020

Target poised to be a top e-commerce player in 2020

The retailer's investments are "paying off," while Amazon still commands the lion's share of the market, according to eMarketer.

By Ben Unglesbee • Feb. 26, 2020

Walmart loses another grocery delivery service

Skipcart has cut ties with the retailer and will halt deliveries from the 126 stores it services sometime in March. 

By Krishna Thakker • Feb. 21, 2020

Instacart aims to cultivate online community with new Shop Talk hub

Weaving in features from social platforms, such as badges and micro-rewards, the grocery delivery company is encouraging continued participation.

By Robert Williams • Feb. 21, 2020