E-commerce

As Kroger Restock winds down, questions remain over digital profitability

Executives said the initiative has set the grocer on the right course, and it’s gaining market share faster than ever, but a lot still rests on the success of its Ocado tie-up.

By Jeff Wells • Oct. 28, 2020

Fresh Midwest aims to pick up where Peapod left off in Chicagoland

The e-grocer's founders are Windy City natives who have teamed up with Peapod veterans to bring fresh produce, restaurant meals and meal kits to shoppers.

By Jessica Dumont • Oct. 28, 2020

Explore the Trendline➔

Trendline

Last mile

Retailers have been trying to solve the last mile of order fulfillment for years, and now the pandemic has added new urgency to their efforts.

By Grocery Dive staff

Deep Dive

Grocery pickup is here to stay. Here's how it's evolving

As grocers continue to expand their pickup offerings, emerging technologies promise to solve pain points like labor shortages and inventory management.

By Catherine Douglas Moran • Oct. 26, 2020

7-Eleven adds delivery providers as small-basket e-commerce accelerates

The convenience store chain now works with seven third-party services, including Uber Eats and Grubhub, and has seen online demand increase fourfold this year.

By Sam Silverstein • Oct. 23, 2020

New e-grocer Hive looks to ride an online wave

Helmed by veterans from Jet.com, Casper and Freshpet, the company helps shoppers track the social and environmental impacts of their orders.

By Jeff Wells • Oct. 22, 2020

Instacart and Aldi rolling out SNAP online payment at more than 600 stores

The tie-up will enable same-day delivery and pickup for eligible shoppers as grocers tackle rising e-commerce shopping and food insecurity.

By Catherine Douglas Moran • Oct. 22, 2020

Consumer satisfaction with grocers dips during pandemic, report says

The American Consumer Satisfaction Index, a leading shopper poll, found overall satisfaction with food retailers decreased 3.8% between April and September.

By Jeff Wells • Oct. 20, 2020

Farmstead expanding to East Coast with service in Charlotte, NC

The online grocer will start operations next month in the Carolinas — its first expansion market — with operations limited at first to customers on its waitlist.

By Rosie Bradbury • Oct. 19, 2020

Deep Dive

Can digital marketplaces feed grocery shoppers' growing e-commerce appetite?

Kroger's marketplace could be the first of many new platforms in the coming years, but experts wonder if there's enough consumer demand for an endless-aisles strategy. 

By Jessica Dumont • Oct. 19, 2020

Ocado acquires stake in robotics startup focused on click-and-collect tech

The U.K.-based e-grocer and fulfillment company said Myrmex's automated pickup technology integrates with its current suite of solutions. 

By Catherine Douglas Moran • Oct. 16, 2020

H-E-B, Whole Foods and Aldi are top brands for delivery, report finds

Regular notifications and order accuracy are critical to a positive end-to-end customer experience, according to a new report from market research firm Ipsos.

By Rosie Bradbury • Oct. 15, 2020

Instacart has introduced 60K seniors to online grocery shopping in the past month

The company's new Senior Support Service is helping customers aged 60 and older create accounts, fill carts and build confidence with the platform ahead of cold and flu season.

By Jessica Dumont • Oct. 14, 2020

Deep Dive

How the pandemic has sped up autonomous grocery delivery

Four tech firms say growing demand and a shifting regulatory environment are accelerating rollouts of drones and driverless vehicles.

By Jeff Wells • Oct. 14, 2020

E-commerce ramp-up in 2019 helped food retailers face coronavirus challenges, FMI research shows

Challenges retailers faced last year, like supply chain disruptions, rising employee costs and high transaction fees, will likely continue, according to the findings and industry experts.

By Catherine Douglas Moran • Oct. 12, 2020

Deep Dive

Exploring the future of grocery e-commerce

What many thought would take years to achieve has happened in just a few months. Grocery Dive looks at the top trends, strategies and investments that retailers are evaluating to try to stay ahead of consumer demand.

Deep Dive

MFCs promise to revolutionize grocery e-commerce. That doesn't mean they're right for everyone.

Grocers face unique e-commerce challenges that make deciding whether to automate fulfillment operations a complex choice, experts say.

By Sam Silverstein • Oct. 12, 2020

Instacart bags another $200M in funding

The latest round, led by existing investors, brings the company's valuation to $17.7 billion as delivery competition ramps up and it reportedly begins exploring an IPO. 

By Jessica Dumont • Oct. 09, 2020

Kroger brings ghost kitchens inside stores

The grocer opened a delivery and pickup-only restaurant inside an Indiana location on Thursday and will open a second facility in Ohio next month.

By Catherine Douglas Moran • Oct. 08, 2020

Amazon's grocery lead on navigating a 'complicated' industry

In a Q&A with Recode on Wednesday, Stephenie Landry said the company has adopted grocers' tried-and-true focus on "consistent quality" while relying on its tech prowess to stand out.

By Jeff Wells • Oct. 08, 2020

Sam's Club adds 2,000 permanent supply chain workers, launches ship-from-store

The company expects approximately one-fifth of online orders to ship from Sam's Club locations.

By Emma Cosgrove • Oct. 08, 2020

Weee aims to be the top grocer for Asians in North America

The online company plans to keep expanding across the U.S. while growing its customer base and diversifying its product offerings. 

By Catherine Douglas Moran • Oct. 07, 2020

Tech firms team up on omnichannel commerce program for local grocers

Rosie, AppCard and ShoptoCook are linking up in an effort to help small retailers compete with the likes of Walmart, Kroger and Amazon.

By Catherine Douglas Moran • Oct. 06, 2020

Column

Pardon the Disruption: 5 e-commerce trends supercharged by the pandemic

A look at a few developments, from the rise of apps to shifting strategy on fulfillment, that promise to stick around long after the virus has dissipated.

By Jeff Wells • Oct. 05, 2020

NYC startup turns to electric bikes for 15-minute grocery deliveries

Fridge No More is offering free grocery deliveries with no minimum order within a one-mile radius of its base in Brooklyn.

By Rosie Bradbury • Oct. 05, 2020

Ocado faces lawsuit from AutoStore over fulfillment center tech

The U.K.-based grocery automation company, which is building fulfillment centers for Kroger, is accused of infringing on patents for robotic systems used to pick and pack groceries.

By Sam Silverstein • Oct. 05, 2020