Opinion
The latest opinion pieces by industry thought leaders
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Walmart
What do consumers want from online grocery? The answer is simpler than you think
E-commerce does not need to be convenient, fun or filled with robots, writes Chicory's Hillary Reeves. The pandemic has shown it just must be reliable as well as essential.
Hillary Reeves • May 22, 2020 -
Courtesy of Walmart
How grocers should communicate in a crisis
Companies must meet this pandemic with transparent, fact-based messaging that keeps shoppers informed while also acknowledging their fears, writes communications expert Joel Staley.
Joel Staley • April 29, 2020 -
Thirstie
When Amazon hasn't cracked the code on online alcohol, how can grocers?
Between robot delivery services and experiential pop-ups, retailers are finally innovating, but one category has yet to take a leap forward and that's alcohol, writes Zac Brandenberg, CEO of Drinks.
Zac Brandenberg • Feb. 18, 2020 -
How grocers will serve their brands and the customer in 2020
Companies will look to regain control of the shopper experience and fortify their businesses against Amazon, writes Sylvain Perrier of Mercatus.
Sylvain Perrier • Dec. 02, 2019 -
Walmart
Click-and-collect is king, and grocery stores must shift their back-of-house operations
Grocers also need to enhance transportation flow and transform the retail experience for shoppers, writes Kathy Craft of architecture firm Nelson.
Kathy Craft • Oct. 28, 2019 -
Farmstead
There's a farm in my grocery store: The new rules of retail engagement
All retailers are in a very tight spot right now — grocery stores offer many obvious proof points, writes The Hershey Experience's Suzanne Jones.
Suzanne Jones • Sept. 19, 2019 -
5 trends shaping the grocery store of the future
To compete in the Amazon era, grocers have to strike a tricky balance between meeting evolving consumer demands and driving operational efficiency, writes Gerard Szatvanyi of OSF Commerce.
Gerard Szatvanyi • July 03, 2019 -
Albertsons' new CEO has a tough job on his hands
Vivek Sankaran must effectively manage the company's debt load while capitalizing on its unique assets and exploring M&A possibilities, writes global retail and supply chain consultant Brittain Ladd.
Brittain Ladd • April 24, 2019 -
Is the grocery sector prepared for the artificial intelligence revolution?
Grocers are rolling out automated solutions, but they should also be ready to retrain and redeploy displaced workers, writes Sean McBride of DSM Strategic Communications.
Sean McBride • March 08, 2019 -
How to leapfrog Amazon in food
Amazon's strategic challenges in experience, private brands and its overall food proposition spell opportunity for competitors, writes Pete Killian of Vivaldi.
Pete Killian • Feb. 14, 2019 -
Aldi
3 steps to creating a more customer-centric store
Creating the store of the future means determining the company's core shopper and then designing experiences for them, writes Becki Zeuner of Siegel + Gale.
Becki Zeuner • Feb. 05, 2019 -
Why grocery chains are making their biggest changes in decades
As retailers have scrambled to keep pace with competitors and with Amazon, three innovations have emerged as scalable solutions that meet key shopper needs, writes Baesman's Evan Magliocca.
Evan Magliocca • Jan. 02, 2019 -
3 ways retailers and suppliers can improve collaboration
As grocers and manufacturers face unique challenges, breaking down longstanding barriers and working effectively together has never been more important, writes Victoria Vessella of Repsly.
Victoria Vessella • Nov. 26, 2018 -
How grocers can drive brand loyalty in the age of disruption
With so many choices, consumers will gravitate towards retailers that feature the best deals and personalized offers, writes Curtis Tingle of Valassis.
Curtis Tingle • Nov. 12, 2018 -
Groceryshop
7 big takeaways from Groceryshop
There were no earth-shattering announcements, but it was refreshing to have a venue focused on the foundational changes taking place in the supermarket industry, writes Laura Heller of Performics.
Laura Heller • Nov. 02, 2018 -
4 ways grocers can improve their online product content
Grocery e-commerce is growing, but retailers often fail to engage customers with photos, interactive elements and other features, writes Content Analytics CEO Dave Feinleib.
David Feinleib • Nov. 01, 2018 -
Forget customer convenience, Amazon Go is really about customer data
With each subsequent visit, Amazon will know much more about not only customers' digital shopping habits and preferences, but also brick-and-mortar behaviors, writes Signal's Jason Ankeny.
Jason Ankeny • Oct. 23, 2018 -
Why grocers should focus on customer service in their aisles
Retailers often leave it up to cashiers to assist shoppers, but by the time someone gets to the checkout stand it's often too late, writes John Larson, senior partner at John Larson & Company.
John Larson • Oct. 02, 2018 -
The future of produce marketing is demand creation
While promotion of fruits and vegetables should always highlight health and nutrition, Lauren M. Scott, Produce Marketing Association's marketing director, argues it should increasingly focus on wants and aspirations, as well.
Lauren M. Scott • Sept. 12, 2018 -
Knowing your audience is key to grocers' success
While new technologies are appearing in the supermarket business, Sylvain Perrier, CEO of Mercatus Technologies, outlines what retailers need to consider before deciding whether to implement them.
Sylvain Perrier • Aug. 20, 2018 -
How to target shoppers when ingredients drive the sale
Consumers now check product labels before deciding what goes in their carts. Catalina's Mark Bees explains how brands and retailers can figure out which components they want to find.
Mark Bees • July 30, 2018 -
Striking a balance between pricing and provenance
Kieran Forsey, CEO of private brand grocery specialist Solutions for Retail Brands, explains why "clean and clear" labeling is a key weapon in the battle of the supermarkets.
Kieran Forsey • July 09, 2018 -
Going bananas to keep perishable goods on the move
To keep sensitive products from aging during transit, importers and exporters must look carefully at every step of the supply chain process, writes Gary M. Barraco of Amber Road.
Gary M. Barraco • May 22, 2018 -
The future of grocery shopping is closer than you think
Consumers are looking for in-store experiences personalized for them, such as fresh and healthy items, exclusive offers and friendly customer service, says Holly Pavlika of Inmar.
Holly Pavlika • May 01, 2018 -
Preparing front-line grocery workers for the retail revolution
While embracing technology is central to transformation in the space, the human element must not be overlooked. RevUnit's David Baker explains how training can empower employees.
David Baker • April 26, 2018
