The latest opinion pieces by industry thought leaders

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    Scott Olson via Getty Images

    How a grocer's size impacts consumer trust

    Large retailers envy intimacy and small ones envy scale, but expectations for each are not the same, write Katie Thomas and Tanya Moryoussef of Kearney.

    Katie Thomas and Tanya Moryoussef • Nov. 29, 2021
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    Barry Williams/Getty Images via Getty Images

    3 ways grocery execs can protect the bottom line during hurricane season and beyond

    Companies can prepare ahead of time in the event severe weather strikes, writes Tom Buiocchi, founder and CEO of ServiceChannel.

    Tom Buiocchi • Aug. 20, 2021
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    Permission granted by Steven J. Frenda

    How Amazon's user-generated content strategy could boost its grocery stores

    The e-tailer has quietly rolled out product ratings inside its Amazon Fresh locations. The strategy promises to build consumer trust, particularly for its private labels, writes Peter V.S. Bond.

    Peter V.S. Bond • May 17, 2021
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    Justin Sullivan via Getty Images

    Supermarkets are in for the fight of their lives

    As nontraditional retailers and upstarts grab a larger share of sales, grocers need to master the entire digital domain, writes Gary Hawkins of the Center for Advancing Retail & Technology. 

    Gary Hawkins • May 3, 2021
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    Retrieved from Instacart on March 02, 2021

    Examining the 3 faces of Instacart

    The delivery juggernaut has changed the way people buy groceries, but food retailers are now more closely weighing the pros and cons of partnering with the company, writes Natalie Williams with NielsenIQ.

    Natalie Williams • April 22, 2021
  • Here's how grocers should ramp up digital deals and promotions

    Embracing online coupons and offering discounts on e-commerce services can help grocers reach more low-income and price-sensitive shoppers, writes Nick Minnick of Chicory. 

    Nick Minnick • Dec. 17, 2020
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    Courtesy of Sam's Club

    How grocers are turning to personalization during the pandemic

    Offering customized pricing and offers could help retailers offset rising margin pressure, writes Alex Kinnier of GetUpside.

    Alex Kinnier • Dec. 4, 2020
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    Lance Cheung. (2018). "20181113-FPAC-LSC-0119" [photograph]. Retrieved from US Department of Agriculture.

    Grocery chains need to stop buying into food waste. Here's why.

    Top retailers have signed onto the "10x20x30" initiative to halve food waste by 2030, but all U.S. grocers need to ramp up their efforts, writes Jennifer Molidor of the Center for Biological Diversity.

    Jennifer Molidor • Nov. 9, 2020
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    Retrieved from Amazon on September 17, 2020

    Amazon Fresh's hyperlocal advantage

    The retailer is quickly building an online/offline machine for Prime members, many of whom live within a mile of the new stores, writes Matt Newberg of HNGRY.

    Matt Newberg • Nov. 5, 2020
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    Courtesy of Sam's Club

    3 ways grocers can appeal to the 'connected consumer'

    Digital-first customers are highly valuable for grocers, but reaching them requires the right communication strategy and a commitment to seamless ordering, writes Rajesh Midha of Bottle Rocket.

    Rajesh Midha • Sept. 16, 2020
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    Permission granted by 7-Eleven

    A delivery war is brewing in convenience retail

    Grocers should pay close attention to DoorDash's new online convenience store as well as other companies catering to impulse purchases through e-commerce, writes retail analyst Frank Beard.

    Frank Beard • Aug. 5, 2020
  • How advanced analytics can boost grocery sustainability

    As the need to eliminate food waste grows, grocers can look to technology solutions like blockchain and RFID, writes Zebra Technologies' Guy Yehiav.

    Guy Yehiav • June 26, 2020
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    What do consumers want from online grocery? The answer is simpler than you think

    E-commerce does not need to be convenient, fun or filled with robots, writes Chicory's Hillary Reeves. The pandemic has shown it just must be reliable as well as essential.

    Hillary Reeves • May 22, 2020
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    Courtesy of Walmart

    How grocers should communicate in a crisis

    Companies must meet this pandemic with transparent, fact-based messaging that keeps shoppers informed while also acknowledging their fears, writes communications expert Joel Staley.

    Joel Staley • April 29, 2020
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    When Amazon hasn't cracked the code on online alcohol, how can grocers?

    Between robot delivery services and experiential pop-ups, retailers are finally innovating, but one category has yet to take a leap forward and that's alcohol, writes Zac Brandenberg, CEO of Drinks. 

    Zac Brandenberg • Feb. 18, 2020
  • How grocers will serve their brands and the customer in 2020

    Companies will look to regain control of the shopper experience and fortify their businesses against Amazon, writes Sylvain Perrier of Mercatus.

    Sylvain Perrier • Dec. 2, 2019
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    Click-and-collect is king, and grocery stores must shift their back-of-house operations

    Grocers also need to enhance transportation flow and transform the retail experience for shoppers, writes Kathy Craft of architecture firm Nelson. 

    Kathy Craft • Oct. 28, 2019
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    There's a farm in my grocery store: The new rules of retail engagement

    All retailers are in a very tight spot right now — grocery stores offer many obvious proof points, writes The Hershey Experience's Suzanne Jones.

    Suzanne Jones • Sept. 19, 2019
  • 5 trends shaping the grocery store of the future

    To compete in the Amazon era, grocers have to strike a tricky balance between meeting evolving consumer demands and driving operational efficiency, writes Gerard Szatvanyi of OSF Commerce.

    Gerard Szatvanyi • July 3, 2019
  • Albertsons' new CEO has a tough job on his hands

    Vivek Sankaran must effectively manage the company's debt load while capitalizing on its unique assets and exploring M&A possibilities, writes global retail and supply chain consultant Brittain Ladd.

    Brittain Ladd • April 24, 2019
  • Is the grocery sector prepared for the artificial intelligence revolution?

    Grocers are rolling out automated solutions, but they should also be ready to retrain and redeploy displaced workers, writes Sean McBride of DSM Strategic Communications.

    Sean McBride • March 8, 2019
  • How to leapfrog Amazon in food

    Amazon's strategic challenges in experience, private brands and its overall food proposition spell opportunity for competitors, writes Pete Killian of Vivaldi.

    Pete Killian • Feb. 14, 2019
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    3 steps to creating a more customer-centric store

    Creating the store of the future means determining the company's core shopper and then designing experiences for them, writes Becki Zeuner of Siegel + Gale.

    Becki Zeuner • Feb. 5, 2019
  • Why grocery chains are making their biggest changes in decades

    As retailers have scrambled to keep pace with competitors and with Amazon, three innovations have emerged as scalable solutions that meet key shopper needs, writes Baesman's Evan Magliocca.

    Evan Magliocca • Jan. 2, 2019
  • 3 ways retailers and suppliers can improve collaboration

    As grocers and manufacturers face unique challenges, breaking down longstanding barriers and working effectively together has never been more important, writes Victoria Vessella of Repsly.

    Victoria Vessella • Nov. 26, 2018