The Friday Checkout: Ahold Delhaize’s digital disaster is a customer retention nightmare

The cybersecurity incident that struck the grocer has restricted people’s access to its loyalty programs, posing a significant risk to the company’s omnichannel operations.

By Grocery Dive Staff • Oct. 16, 2026

Ahold Delhaize USA banners remain offline

The websites and apps for the five chains have been down for several days as the parent company contends with a cybersecurity incident.

By Catherine Douglas Moran • Oct. 14, 2026

Explore the Trendline➔

Artificial intelligence

Grocers continue to look to AI to streamline operations, assist employees and create personalized shopping experiences.

By Grocery Dive staff

Ahold Delhaize experiencing cybersecurity issue

The company said it took some systems offline as part of “precautionary measures.” Websites for all five of the grocer’s U.S. banners were down Monday morning. 

By Peyton Bigora • Oct. 12, 2026

The cold facts on energy savings: Why newer refrigeration pays off sooner than you think

Waiting on a refrigeration upgrade has a price. Here's how newer systems start saving right away.

By Kyle Payne • Oct. 12, 2026

Grocery trade groups caution FTC on overly broad pricing enforcement

Both FMI and the NGA called for the agency to distinguish between personalized pricing and personalized promotions.

By Catherine Douglas Moran • Oct. 7, 2026

Walmart expands drone delivery of groceries and other goods

By next year, the retailer and partner Wing plan to offer aerial delivery from more than 270 stores across the country.

By Peyton Bigora • Oct. 7, 2026

Top grocery trade shows in 2027

FMI’s GroceryLab and the Nourishing Change Conference co-hosted by Kroger Health, Ahold Delhaize USA and Hy-Vee are among the industry events set for the coming year.

By Catherine Douglas Moran , Sam Silverstein • Updated Oct. 12, 2026

How Ahold Delhaize is tapping AI to improve retail media

Bobby Watts, the grocer’s top retail media executive, discussed how it’s incorporating the fast-evolving technology to help build campaigns and improve workflows.

By Peyton Bigora • Oct. 1, 2026

Kroger takes key step forward in tying retail media creative with digital sales

The grocer, in partnership with Vidmob and MMA Global, was able to forecast e-commerce conversion of ad creative with 81% accuracy.

By Chris Kelly • Oct. 1, 2026

5 takeaways from Groceryshop

Artificial intelligence was the talk of this year’s show, but executives and analysts also had a lot to say about managing loyalty, digital operations and more.

By Jeff Wells , Peyton Bigora • Sept. 28, 2026

The Friday Checkout: Grocery AI is in full hype mode right now

The fast-evolving technology was the focus of this year’s Groceryshop. But amid all the optimism, key executives sounded notes of caution.

By Grocery Dive Staff • Sept. 25, 2026

Kroger’s AI focus is on ‘flexibility and control,’ digital chief says

From bridging the digital and physical shopping worlds to further ramping up effective personalization, the grocer’s chief digital officer delved into the company’s priorities.

By Peyton Bigora • Sept. 23, 2026

How Schnucks brought its AI shopping assistant to life

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to clean up its data.

By Jeff Wells • Sept. 23, 2026

From click to cold: Why faster grocery eCommerce requires more flexible infrastructure

Online grocery is becoming a more established part of how consumers shop, and expectations around fulfillment are changing with it.

By Kyle Payne, Head of Retail Sales, Lowe • Sept. 21, 2026

How can you meet the evolving demands of today’s consumers?

How can you secure success and meet consumer demands in the shelf-stable food category?

Sept. 14, 2026

The Friday Checkout: Will AI be the new grocery shopper?

Shopping assistants from retailers and tech providers promise convenience, but they may also make the experience less compelling.

By Grocery Dive Staff • Sept. 11, 2026

Harps names first director of AI

The grocer appointed Will McDoniel to the role to identify ways it can use the technology and more quickly adopt AI capabilities.

By Peyton Bigora • Sept. 11, 2026

Instacart, Shipt launch AI-powered shopping assistants

The companies’ new marketplace tools can build grocery carts based on a conversation with a customer or an uploaded photo.

By Catherine Douglas Moran • Sept. 9, 2026

The Friday Checkout: Why did Walmart take so long to adopt tap-to-pay?

The nation’s biggest retailer is finally embracing the technology behind widely popular payment methods like Apple Pay after years of rejecting it.

By Grocery Dive Staff • Aug. 28, 2026

Walmart to accept Apple Pay, Google Pay

The retailer will finally allow the tap-to-pay options at select Walmart and Sam’s Club stores, with plans to roll out to all locations by the end of the year.

By Lynne Marek , Kaarin Moore • Aug. 26, 2026

Schnucks beefs up its digital tools for shoppers

The grocer’s customers can now use an AI tool on the app and website as well clip digital coupons directly from its revamped, interactive weekly ad.

By Catherine Douglas Moran • Aug. 13, 2026

Shoppers are finally telling grocers why they buy

Conversational AI has forever changed how shoppers and grocers interact by letting people declare their intentions before making a purchase, writes Daniel Vitiello of Cooklist.

By Daniel Vitiello • Aug. 12, 2026

Grocery built the last great discovery system. AI is building the next one.

Grocery mastered product discovery for decades. The next version doesn't have aisles.

By Rezolve Ai • Aug. 10, 2026

The Friday Checkout: Federal scrutiny of pricing practices ramps up

A Senate subcommittee hearing put companies on blast for “AI surveillance pricing,” highlighting how retailers risk losing consumer trust.

By Grocery Dive Staff • Aug. 7, 2026

Safeway plugin comes to ChatGPT

Customers can now type requests and preferences into the AI platform to help build their carts and discover new items.

By Peyton Bigora • Aug. 6, 2026