Safeway, Target use Google Pay to push promotions to consumers

The retailers have started notifying people about weekly specials through the tech company's digital wallet.

By Sam Silverstein • April 30, 2021

Vaccinations increase confidence about shopping in stores, survey finds

Of the 1,000 participants in Inmar Intelligence's Grocery Retail Survey, 38% say they intend to rely on a combination of online and in-store shopping even after being inoculated.

By Sam Silverstein • April 29, 2021

Publix rolls out online SNAP payments chainwide

Save Mart and Price Chopper/Market 32 also join Instacart's growing list of partners accepting EBT cards online as the payment option gains traction.

By Catherine Douglas Moran • April 29, 2021

Delivery speed is king for online shoppers, survey shows

More than 60% of consumers in a recent survey by NielsenIQ said they'd like orders brought to them as fast as possible.

By Sam Silverstein • April 29, 2021

How a tech startup helped an established New York grocer go online on its own terms

The ability to customize an e-commerce service for each of its stores drew Westside Market to the white-label platform offered by Homesome, which focuses on independent food retailers.

By Sam Silverstein • April 28, 2021

Amazon's in-garage grocery delivery expands nationwide

After launching in five cities last November, the service is coming to all of the markets where Amazon Fresh and Whole Foods deliver.

By Catherine Douglas Moran , Jeff Wells • April 27, 2021

Gopuff hires former Amazon VP of global logistics

Tim Collins, who spent more than 20 years at the e-tailer, will become Gopuff's senior vice president of operations and oversee its supply chain, customer service, real estate and launch teams.

By Jeff Wells • April 27, 2021

Albertsons names first chief data officer

The grocery company has brought on American Express veteran Danielle Crop to drive the customer experience by combining data assets with e-commerce. 

By Catherine Douglas Moran • April 26, 2021

Albertsons sees pickup volume rocket ahead

Drive Up & Go accelerated more than 865% during 2020 and surged 1,000% in Q4 as the grocer once again accelerated its rollout plans for the service.

By Sam Silverstein • April 26, 2021

The consumer experience: From touch points to trust points

The consumer experience is rapidly evolving from a transactional process focused simply on buying to a model built on deep, enriching relationships at every step of the journey.

April 26, 2021

Private label growth poised to reignite in 2021

Following a year when national brands led growth, store brands could benefit from shifting consumer behaviors and omni-shopping, according to NielsenIQ and ingredients supplier Kerry.

By Jeff Wells • April 23, 2021

Examining the 3 faces of Instacart

The delivery juggernaut has changed the way people buy groceries, but food retailers are now more closely weighing the pros and cons of partnering with the company, writes Natalie Williams with NielsenIQ.

By Natalie Williams • April 22, 2021

Grocers look to help seniors bridge the digital shopping divide

The pandemic brought more seniors online. Now grocers are figuring out how to retain their digital spending. 

By Catherine Douglas Moran • April 21, 2021

Pardon the Disruption: E-grocery and the evolving need for speed

Kroger's Ocado sheds and ultra-fast delivery firms bookend a growing debate over how fast shoppers want their orders delivered.

By Jeff Wells • April 20, 2021

Inside the store: Choice Market's new frictionless flagship

The grocery-convenience retailer has introduced Choice: Now, a computer-vision system that will roll out across all of its current and future stores.

By Jeff Wells • April 16, 2021

Grocery e-commerce returns to record level in March

Online grocery orders hit $9.3 billion last month, 43% more than their level in March 2020, as store pickup and delivery drove growth.

By Sam Silverstein • April 16, 2021

Walmart invests in autonomous vehicle startup Cruise

The venture will help the retailer's goals of developing a last-mile delivery system that's fast, low-cost and scalable. 

By Tatiana Walk-Morris • April 16, 2021

Kroger's new Ocado centers are powerful. But can they deliver?

The companies' execs stressed the flexibility and interconnectedness of the new automated facilities, but questions remain around execution and serving same-day demand.

By Jeff Wells • April 15, 2021

Cleveron unveils semi-autonomous delivery robot

Remotely supervised by teleoperators, the Cleveron 701 can deliver within a 30-minute range of a warehouse or store. 

By Catherine Douglas Moran • April 15, 2021

Gopuff shutters its ship-to-home service

The short-lived program offered a way for the company to sell products to consumers outside of its same-day delivery areas.

By Jeff Wells • April 14, 2021

Report calls for c-stores to steer further toward food

Several leading advisors note that "existential threats" like the shift to electric vehicles and growing delivery demand necessitate an increasing focus on meals, groceries and services.

By Jeff Wells • April 13, 2021

Farmstead partners with DoorDash to offer grocery delivery service

The online grocer will also let retailers using its Grocery OS e-commerce software access DoorDash's white-label delivery platform.

By Sam Silverstein • April 13, 2021

Fridge No More is putting 15-minute delivery to the test in the US

In contrast to other convenience-focused delivery outfits, the New York City startup is focused on offering ultrafast delivery of a full grocery assortment.

By Jeff Wells • April 12, 2021

UFCW condemns Amazon's use of cashierless tech as retailer expands grocery store fleet

The labor organization also demanded an investigation after workers at an Amazon warehouse in Alabama voted not to unionize.

By Sam Silverstein • Updated April 12, 2021

H-E-B to provide on-campus grocery delivery at Texas A&M

The grocer will bring orders to eight dedicated zones at the university for a $5 charge and offer curbside pickup for free. 

By Sam Silverstein • April 9, 2021