Grocery shopping has always been part of my weekend ritual - until a dreary, snowing morning about a year ago left me without eggs while making breakfast for my family. It was the perfect opportunity to try Shipt's same-day delivery. Later that morning, my groceries were hand-delivered by Tanya, my Shipt Shopper, and I could finish our french toast. Naturally, I was hooked. So when the opportunity arose to join the company – which has grown quickly to become an industry-leader in same-day delivery – I already knew I wanted to be part of a team that was offering a valuable personal-shopping experience to millions of Americans.
As Shipt’s CEO, I have the privilege of hearing stories that sound a lot like mine every day. We know that same-day delivery is convenient, but at Shipt, we set ourselves apart by putting a laser focus on a quality experience for our members. Not only are we giving our members time back in their days, but our shoppers are providing an unparalleled experience for them to get the products they love - in as soon as one hour. They shop as they would themselves, hand-picking the freshest produce and ingredients, and communicating in real-time every step of the way.
Shipt partners with more than 60 national, regional and local retailers across the US. Last-mile delivery is an important part of their strategy, and we are proud to be an out-of-store extension of the in-store experience. From the corporate office to the produce section, we are proud to work with best-in-class retailers. We want Shipt members to think of us for all of their shopping needs, and we accomplish that goal by curating a collection of retailers they know and love.
From consumers, we are seeing a growing appetite for delivery services, especially when it comes to fresh food. Shipt is well-positioned to take advantage of that for many reasons. The biggest one (and the one I’ve always thought is most important for any business) is our people: our HQ employees, our retail partners, and the more than 100,000 Shipt Shoppers who bring the promise of quality same-day delivery to life. We proudly boast an exceptional 96% satisfaction rate, and our people are the reason why.
2018 was a year of record growth for the team, and that momentum has carried into 2019. We’ve expanded our footprint to include more than 80 million households in 49 states. We’ve launched same-day delivery from new specialty retailers, including Petco, and we’ve partnered with CVS Pharmacy to offer prescription delivery coast to coast. And we’re not slowing down. Our expertise in personalized service, the investment in our shoppers, and our pulse on market trends and consumer needs have fueled our growth and will continue to attract new retail partners, more Shipt Shoppers and the growing number of members we’re serving every day. For retailers, big and small, looking to offer their customers even more convenience - we can’t wait to partner with you.