Smart & Final Deploys Hypersonix’s AI-Driven AnalyticsPosted Jun 23, 2020
Cloud platform optimizes e-commerce and in-store capabilities for California retailer
SAN JOSE, Calif., June 23, 2020—Smart & Final is rolling out Hypersonix’s AI-driven analytics platform to support the company’s enterprise analytics and digital transformation initiatives. The two companies started working together sixty days ago on a successful pilot program. With this announcement, Smart & Final officially joins a handful of early adopters in the grocery and consumer-commerce industries turning to the innovative company to help navigate the post-COVID-19 market.
“Hypersonix is a key ingredient in leveraging actionable analytics that can be operationalized by our business teams as part of our on-going digital transformation,” said Ed Wong, EVP and Chief Digital Officer at Smart & Final. “We established a great innovation-centric collaboration with Hypersonix where we are finding new ways to address our needs in key strategic areas for our business.”
Built by former executives from SAP, PayPal and IBM, and funded by Intel Capital, Hypersonix offers a cloud-based Unified Data Analytics Platform that is designed to ingest and integrate disparate data sources that reside in software applications from various vendors. These applications include Point-of-Sale, eCommerce, Merchandising, Marketing, and Inventory platforms. Hypersonix tears down data silos and provides a 360-degree view on customer behaviors, localized product assortments and operational processes, essentially becoming the glue to support data-driven decisions.
“Smart & Final is clearly a shopper-centric and innovative retailer, and we are excited to partner with them,” said Todd P. Michaud, President and Chief Customer Officer of Hypersonix. “As an increasingly data-driven culture, Smart & Final is leveraging our autonomous intelligence applications powered by robust data science and machine learning to enable profitable revenue growth.”
With Hypersonix, Smart & Final has empowered non-technical stakeholders with descriptive, diagnostic, predictive and prescriptive analytics. They have also helped Smart & Final understand how its various customer channels are doing while optimizing each channel to serve the rapidly changing needs of their online and in-store shoppers.
“Quickly turning insight into action is the key to success in today’s competitive retail environment,” said Joe VanDette, Group Vice President, Marketing at Smart & Final. “The accessible, conversational nature of Hypersonix’s platform allows our business leaders to leverage that insight directly, without the constraints typically associated with traditional data analysis.”
Unlike competing solutions, Hypersonix offers a simple “Google-like” user experience. This approach supports non-technical users across the organization to harness data-driven insights without dependency on data analysts or information technology professionals. This accessibility enables Smart & Final’s leaders to use text or voice to quickly query their data on any device including their computer, tablet, or smart phone. The Hypersonix platform, regardless of the user device, has been augmented with a virtual intelligent decision agent named “Jarvix,” which leverages the latest innovations in Natural Language Processing (NLP).
For more information on how Hypersonix is being used by grocery retailers, please visit: www.hypersonix.ai
About Hypersonix, Inc.
Hypersonix (www.hypersonix.ai) offers the most comprehensive cloud-based, AI-powered autonomous analytics platform that enables consumer commerce decision-makers to make smart decisions fast—empowering them to get real-time intelligence, insights and recommendations to take timely actions leading to business success. Hypersonix’s predictive and prescriptive analytics can measure and monitor business results, clarify why results are occurring, and recommend actions to drive improvements. Leveraging innovations in Machine Learning (ML), Natural Language Programming (NLP) and real-time data computing, the platform offers a simple, fast "Google-like" experience supported by "Jarvix," a virtual assistant. Designed for Retail, Restaurant, Hospitality, e-Commerce, Consumer Packaged Goods (CPG) and Brand Manufacturers. Hypersonix helps clients drive profitable growth, save money and improve customer engagement. Founded in 2018 by former executives from SAP, PayPal and IBM, the company has been featured in the Wall Street Journal, Fortune, TechCrunch, along with other outlets. It is based in San Jose, with offices in Sacramento, California and Bangalore, India.
About Smart & Final
Smart & Final is the smaller, faster grocery warehouse store, headquartered near Los Angeles in Commerce, California. Smart & Final’s 256 store locations offer quality products in a variety of sizes, saving customers time and money without a membership fee. Its larger format stores, Smart & Final Extra!, combine the warehouse store with traditional grocery offerings like farm-fresh produce and natural and organic options, to provide a one-stop shop for all. In business since 1871, Smart & Final remains committed to giving back to its communities through employee volunteer opportunities and donations to local nonprofits.